hi baje Privacy Policy

1 Introduction and Scope

hi baje is an online entertainment platform offering casino games and sports betting services to users in Bangladesh. This privacy policy applies to every member who uses the hi baje website (https://hi-baje.cam).

This document explains what personal information hi baje collects, the purposes for which it is used, who it may be shared with, and what measures we take to protect your data. By registering on the platform, you fully accept the terms of this policy.

For details on the general terms of using hi baje services, please read our Terms and Conditions, which contain a full description of usage limits, responsibilities, and rights.

2 Data Collection

hi baje collects user information in two main ways — information provided directly by the user, and information generated automatically while using the platform.

2.1 Directly Collected Information

Information you provide when registering an account or using our services:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Address and geographic location
• Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
• Information and messages provided when seeking support

2.2 Automatically Collected Information

When you use the hi baje platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system version
• Session duration and page visit data
• Game activity and betting history
• Login time and location data

2.3 Information Received from Third Parties

Where needed for identity verification or fraud prevention, hi baje may receive information from trusted verification agencies. This information is used solely for the purpose of account security.

3 Purpose of Data Use

hi baje uses collected information only for the specific and lawful purposes listed below. No information is used beyond its stated purpose.

• Account Management: Completing the registration process, verifying logins, and keeping accounts secure.
• Identity Verification: Ensuring compliance with the platform's age and identity policy.
• Payment Processing: Securely completing deposits and withdrawals.
• Customer Support: Resolving issues via 24/7 live chat and email.
• Security and Fraud Prevention: Detecting unusual activity and keeping accounts secure.
• Bonuses and Promotions: Delivering applicable offers and rewards to members.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Legal Obligations: Retaining information where required to comply with applicable laws and regulations.

4 Sharing Data with Third Parties

hi baje does not sell your personal information to any third party. However, in certain circumstances, limited information may be shared with service provider partners.

4.1 Service Provider Partners

To operate the platform, hi baje works with a number of trusted technology and service providers, including payment processors, identity verification services, and cybersecurity providers. These partners only receive access to the information needed for their specific task and may not use it for their own purposes.

4.2 Game Providers

Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may process limited technical data to operate their games. This information is used to ensure game security and fairness.

4.3 Legal Obligations

hi baje may be required to provide information to authorities pursuant to a court order or legal process. In such cases, hi baje does not disclose any information beyond what is required by law.

5 Cookies and Tracking Technologies

hi baje uses cookies and similar technologies on the platform to improve site functionality and personalise the user experience.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as keeping login sessions active, storing security tokens, and temporarily holding form data. Without these cookies, normal site services cannot be provided.

5.2 Analytics Cookies

Analytics cookies are used to understand which pages of the site are used most and where improvements are needed. This information is analysed in aggregate and is not used to identify any individual member.

5.3 Cookie Controls

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working correctly.

6 Data Storage and Security

hi baje follows industry-standard technical and organisational measures to keep your information secure.

6.1 Technical Safeguards

• All data is transmitted through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted databases
• Payment-related data is covered by an additional layer of protection
• Regular security audits and vulnerability assessments are conducted

6.2 Access Controls

hi baje staff only have access to the information required to carry out their responsibilities. All staff are bound by confidentiality agreements and receive regular data protection training.

6.3 Retention Period

Your information is retained for as long as your account is active and for as long as necessary to provide services. Some information may need to be kept for a set period due to legal obligations. Once that period has ended after account closure, the information is securely deleted.

7 Protection of Minors

hi baje strictly prohibits registration by anyone under the age of 21. Our services are intended solely for adults aged 21 and over.

Age verification is in place at the time of registration. If it becomes known that an account is being operated by someone under 21, that account will be closed immediately and the associated data will be deleted.

hi baje never knowingly collects information from minors. If a parent or guardian believes their child has registered on our platform, please contact our support team immediately. For more information on responsible gaming, please visit our Responsible Gaming section.

8 Your Rights

As a hi baje member, you have certain specific rights regarding your personal information.

8.1 Right of Access

You can find out at any time what information hi baje holds about you. Contact the support team to receive a copy of this information.

8.2 Right to Correction

You have the right to request correction of any inaccurate information held about you. Data can be updated through your account profile or via support.

8.3 Right to Deletion

In certain circumstances — such as after account closure — you may request that your personal information be deleted. However, some data may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain data processing. This preference can be changed through your account notification settings or via the support team.

8.5 Data Portability

You also have the right to request your account data in a structured, readable format. Please contact our customer service team for assistance with this.

9 Policy Changes

hi baje may update this privacy policy as needed. The policy may be revised due to changes in the scope of services, adoption of new technologies, or legal requirements.

Members will be notified of significant changes by email to their registered address or via a notice on the platform. Continued use of the platform after changes have been made means you have accepted the updated policy.

For more information about hi baje, please visit our About Us page, which contains a detailed description of the platform's goals and scope.

10 Contact

If you have any questions about this privacy policy, requests regarding your data, or any concerns, please contact the hi baje support team. Our team is available 24 hours a day, 7 days a week in both Bangla and English.

Contact methods:

• Live Chat: Instant support is available from any page on the platform
• Email: [email protected]

For quick answers to common questions, visit our FAQ section, which covers common questions about accounts, payments, and gaming.