hi baje's commitment to responsible gaming
Entertainment is only good when it stays in control. hi baje wants every user to understand their limits, stay safe, and see gaming as a source of enjoyment — not stress.
Why responsible gaming matters
Online casinos and sports betting are a source of fun for many people. But it stays positive only when you play knowingly — respecting time limits and staying within your means. hi baje believes every player should have the right information and tools to make informed decisions.
Under our Terms and Conditions, users must be at least 21 years old to participate on the platform. Minors opening accounts or taking part in any gaming activity is strictly prohibited. We urge parents to use software at home that blocks children from accessing gambling-related sites.
If gambling ever goes beyond entertainment and becomes a source of financial pressure or mental distress, that is an important signal. hi baje offers several self-control tools that you can activate at any time. For more information, visit our FAQ section, where common questions are answered in plain language.
hi baje never wants any player to keep playing in an attempt to recover lost money. Placing larger bets to chase losses — known as "chasing losses" — is a dangerous habit and it is wise to avoid it.
Keep a balanced perspective
Always treat gaming as entertainment, not a source of income. Before each session, decide for yourself how much time and money you are willing to spend.
For ages 21 and above only
To create an account at hi baje or take part in any betting or casino activity, the user must be 21 years of age or older. The age verification process is an integral part of our platform's safety.
Self-control tools
hi baje provides the following tools to help users control the scope of their gaming. Contact our 24/7 support to activate any tool.
Set deposit limits
Set a maximum amount you can deposit per day, per week, or per month. Once a limit is lowered, it takes effect immediately.
Set betting limits
Decide in advance the total amount you can wager within a given period. This is a simple way to protect yourself from going over budget.
Session time limits
Set a time limit for how long you play in one go. When the set time is up, the platform will notify you automatically.
Temporary break (cool-off)
If you feel you need a break for a few days, activate a cool-off period from 1 day up to 6 weeks. During this time, you will not be able to log in to your account.
Self-exclusion
Choose self-exclusion for a longer break. Your account can be kept closed from 6 months up to permanently. Speak with the support team via live chat.
Activity history
You can view a full history of your deposits, withdrawals, and bets at any time. Reviewing your own gaming patterns is an effective way to stay aware.
Warning signs
If any of the signs below appear in you or someone close to you, it is important to seek help. These are not signs of weakness — they are proof of the courage to know yourself.
- Continuing to play repeatedly to recover lost money, even going beyond your budget.
- Spending less time with family, at work, or on studies because of gaming.
- Hiding information about gaming or lying to family or friends about it.
- Being unable to stop gaming even under financial pressure, or feeling uneasy about stopping.
- Feeling restless while gaming or being in a bad mood when not playing.
- Continuing to play using borrowed money or money taken from others.
- Gradually increasing the amount wagered to try to get the same level of enjoyment.
- Trying repeatedly to stop gaming but failing each time.
Where to find support
If you are struggling, you do not have to face it alone. hi baje's support team, family, and professional counsellors are all here for you.
hi baje live chat support
Our support team is available 24 hours a day, 7 days a week, ready to speak with you in Bengali and English. Use live chat right now to activate limits or self-exclusion.
Contact by email
As an alternative to live chat, write to our support email. Our team will respond as quickly as possible and make the necessary changes to your account. Email: [email protected]
Family and professional advice
Talk to a trusted family member or friend. If needed, seek help from a mental health professional — gambling addiction is a recognised health condition and it can be overcome with professional support.
hi baje's commitment
hi baje is not just a betting platform — it is a responsible entertainment service. We believe that long-term trust is built through transparency and care, not just through offers or expanding game selections. That is why we want to ensure users have not only an enjoyable experience, but a safe one.
Under our Privacy Policy, your personal information and activity data are kept fully secure. Information related to self-exclusion or limit settings is not shared with third parties. We regularly review our responsible gaming policies and improve them based on user feedback.
Remember — gambling is an optional form of entertainment, not an obligation. Your mental and financial wellbeing is always far more important than any game or bonus. hi baje is always here for you — in gaming and in support when you need it.
Core principles of responsible gaming
Play within your budget
Respect time limits
Do not double your bets after a loss
Do not treat gaming as your main income
Follow the 21+ age rule
Contact support if you have a problem