hi baje Terms and Conditions

1. General Provisions and Definitions

These Terms and Conditions ("Terms") apply to the hi baje platform and all of its services. "Platform" refers to hi baje's website, mobile application, and all related digital services. "User" or "you" refers to any person, registered or unregistered, on the platform. "Services" refers to the casino games, sports betting, live casino, and other entertainment activities provided by hi baje.

Along with reading these Terms, it is important to read our Privacy Policy, as both documents together form the complete agreement between you and hi baje. If there is any conflict between these two documents, the Terms and Conditions will take precedence.

1.1 Acceptance of Terms

By creating an account or using the services on the platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using hi baje's services.

1.2 Changes to Terms

hi baje reserves the right to change these Terms at any time. Continuing to use the platform after updated Terms are published will be considered acceptance of the new Terms. For significant changes, a notification may be sent to your registered email.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older to use hi baje's services. Registration or use of services by anyone under the age of 21 is strictly prohibited. hi baje may request proof of age at any time and may suspend an account if satisfactory proof is not provided.

2.2 One Account Only

Each person may open only one account. If multiple accounts are found under the same person's name, hi baje reserves the right to close all associated accounts and forfeit any bonuses or winnings held in them.

2.3 Accuracy of Information

All information provided at the time of registration must be truthful, accurate, and up to date. An account opened with false information may be closed immediately and the balance may be forfeited. Completing the identity verification (KYC) process is required before any withdrawal.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use your account is prohibited. If you suspect unauthorised access or a security breach, notify the hi baje support team immediately.

3. Deposits and Withdrawals

3.1 Payment Methods

hi baje currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks). Transactions may only be made using a payment account registered in your name.

3.2 Minimum Amounts

The minimum deposit amount is ৳200 for each method. The minimum withdrawal amount is ৳500. Transactions below these amounts will not be processed.

3.3 Withdrawal Processing

Approved withdrawals are generally processed within 15 minutes to 2 hours. However, additional time may be required during the identity verification process or if unusual activity is detected.

3.4 Transaction Verification

hi baje may request additional information or documents for any transaction. hi baje reserves the right to suspend or cancel a transaction if money laundering or fraud is suspected.

4. Bonuses and Promotions

4.1 Welcome Bonus

hi baje offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. A 20x wagering requirement applies to the bonus amount — meaning the bonus funds must be wagered 20 times before they can be withdrawn. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, with a wagering requirement of ৳1,000 × 20 = ৳20,000.

4.2 Bonus Abuse

Bonuses are intended for personal and legitimate use only. Using multiple accounts, claiming bonuses more than once through members of the same household or from the same device, or attempting to earn bonuses through any form of manipulation will give hi baje the right to forfeit the relevant bonuses and winnings.

4.3 Promotional Offers

All promotional offers from hi baje are valid for a limited time and may be changed or cancelled at any time. Each offer has its own terms and conditions and cannot be combined with another offer unless explicitly stated. Visit our FAQ section for the latest information on active promotions.

5. Betting and Gaming Rules

5.1 Validity of Bets

All bets are considered final and generally cannot be cancelled or changed. However, hi baje reserves the right to void a bet in the event of a technical error, incorrect odds display, or a clear system issue. In such cases, the original stake will be returned.

5.2 Game Return-to-Player (RTP)

The RTP of each game is audited by third-party auditors and set by the game providers. hi baje does not guarantee any specific winnings or RTP — the outcome of every game is determined entirely by an independent Random Number Generator (RNG).

5.3 Technical Issues

If a bet or game is left incomplete due to loss of internet connection, server issues, or any other technical reason, hi baje will make a decision based on the system records. hi baje is not responsible for issues caused by the user's own device or internet connection.

5.4 Exploiting Unfair Advantages

Exploiting software errors, bugs, or unexpected behaviour to gain an unfair advantage is prohibited. Winnings obtained in such circumstances will be considered void. It is the user's responsibility to notify hi baje as soon as possible if an error is discovered.

6. Responsible Gaming

hi baje believes that gaming is a form of entertainment and should never be considered a source of income. We encourage users to play responsibly and provide a number of support tools for this purpose.

For detailed responsible gaming guidelines, self-exclusion procedures, and support information, visit our Responsible Gaming page, which contains full details on setting limits and accessing support.

6.1 Self-Exclusion

Any user may request to suspend or close their account for a specified period. The hi baje support team will action this request as soon as possible. The account will not be reactivated during the self-exclusion period.

6.2 Deposit Limits

Users may set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A specified waiting period must pass before a limit can be increased.

7. Prohibited Activities

The following activities are strictly prohibited on the hi baje platform:

• Using the platform for money laundering or any illegal financial activity.
• Playing games or placing bets using automated software, bots, or scripts.
• Stealing or unauthorised use of another user's account details.
• Attempting to infiltrate or hack hi baje's systems.
• Operating an account under a false identity or in another person's name.
• Gaining an unfair advantage through syndicate betting or collusion.
• Any activity that harms hi baje's systems or other users.

If evidence is found of involvement in any of the above activities, hi baje will immediately close the account, forfeit all balances and winnings, and take legal action if necessary.

8. Privacy and Data Protection

hi baje treats the protection of users' personal data as its highest priority. We use SSL encryption and other advanced security measures to keep your information safe. Full details of how your personal data is collected, stored, and used are given in our Privacy Policy.

8.1 Data Sharing

Your personal data is not transferred to third parties, except where essential for service delivery and to meet legal obligations. Information necessary for financial transaction verification and fraud prevention may be shared with payment service providers.

8.2 Cookies

The hi baje website and app use cookies and similar technologies to improve the user experience and ensure the site functions correctly. By using the platform, you consent to this cookie policy.

9. Support and Dispute Resolution

9.1 Customer Service

hi baje provides 24/7 customer support. Assistance is available in both Bengali and English via live chat and email. Contact the support team directly for any technical issues, transaction queries, or account-related problems.

9.2 Filing a Complaint

If you have a concern, submit a written complaint via live chat or email. Receipt of the complaint will be acknowledged and a resolution will be sought as quickly as possible. Additional information may be requested for complex matters.

9.3 Final Decision

In dispute resolution, hi baje's system logs and records will be treated as the definitive evidence. The decision given after internal review will be considered final.

10. Account Closure and Restrictions

10.1 Closure by User

Any user may request to close their account at any time. Any eligible balance in the account may be withdrawn before closure, unless an active wagering requirement or dispute is ongoing.

10.2 Closure or Restriction by hi baje

hi baje may suspend or close an account without notice in the following circumstances: breach of the Terms; suspicion of fraudulent activity; provision of false information; and where required to meet legal obligations. Arrangements will be made to return any legitimate balance in such cases.

11. Limitation of Liability

To the maximum extent permitted by applicable law, hi baje will not be liable for: losses caused by loss of internet connection; issues with third-party software or networks; faults in the user's own device; or service disruption caused by any circumstance beyond hi baje's control.

hi baje will not be liable under any circumstances for any direct or indirect loss suffered by a user where that loss arises from causes outside the normal use of the platform. This limitation will be effective to the fullest extent permitted by applicable law.

12. Applicable Law and Jurisdiction

These Terms and any disputes related to the hi baje platform will be resolved in accordance with applicable law. Both parties will first attempt to resolve any dispute through discussion. If a resolution cannot be reached through discussion, the appropriate legal process will be followed.

12.1 Language

These Terms are written in Bengali and the Bengali version will be treated as authoritative. If there is any difference between the Bengali version and a translation in another language, the Bengali version will take precedence.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be amended or removed, but the remaining Terms will continue in full effect.

13. Contact

If you have any questions or need clarification about these Terms, please contact the hi baje support team:

• 24/7 Live Chat — available on every page of the platform
• Email: [email protected]
• Languages: Bengali and English

To learn more about hi baje, visit our About Us page, which describes the platform's goals and services.